133bed Privacy Policy

1 Introduction

133bed ("we", "our", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This privacy policy tells you what personal information is collected when you register or play on 133bed, what that information is used for, and how it is kept secure.

By using our website or services, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with any part of this policy, please stop using our services or contact us at [email protected].

2 What Information We Collect

When you register on 133bed and use our services, we may collect the following types of information:

2.1 Personal Identifying Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (where identity verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account details (for deposits and withdrawals)
• General bank account information (for bank transfers)
• Transaction history

2.3 Technical Information

• IP address and device information
• Browser type and version
• Connection time and date
• User activity logs (game history, betting records)
• Cookie and similar tracking technology data

2.4 Communication Information

• Content of interactions with customer support
• Records of live chat conversations
• Complaints or requests submitted by email

3 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Completing account registration and identity verification
• Processing financial transactions and confirming deposits and withdrawals
• Confirming that you are 21 years of age or older
• Ensuring platform security and preventing fraudulent activity
• Implementing responsible gaming policies
• Personalising your experience and providing relevant promotions
• Providing customer service and technical support
• Fulfilling applicable legal obligations and conducting audits
• Improving platform performance

4 Cookies and Tracking Technologies

The 133bed website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to analyse platform usage and improve services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may prevent some features of the platform from working properly.

5 Data Storage and Security

133bed follows industry-standard technology and processes to keep your personal information secure.

5.1 Security Measures

• All data is transferred via SSL (Secure Sockets Layer) encryption
• Stored data is kept in encrypted form
• Access controls: only authorised staff can view your information
• Regular security audits are conducted
• Suspicious activity detection systems remain active

5.2 Data Retention Period

Your personal information will be retained for as long as your account is active and for as long as necessary after that to fulfil legal obligations. Financial transaction records may be retained for an extended period in accordance with applicable law.

6 Sharing Information with Third Parties

133bed does not sell your personal information or disclose it to unauthorised third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking service providers.
• Technology service providers: With providers of hosting, security, and analytics services — under strict confidentiality agreements.
• Legal authorities: To government or regulatory bodies where required by a valid legal order or investigation.
• Fraud prevention: With organisations engaged in preventing financial crime or fraud.

All third parties are required to comply with our privacy standards and applicable data protection laws.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may find out at any time what information we hold about you. Upon request, we will provide you with details of your information within 30 business days.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request that it be corrected. Verification of identity may be required to change core details such as name and date of birth.

7.3 Right to Deletion

After closing your account, you may request that your personal information be deleted. However, certain information may be retained for a specified period due to legal obligations and the need to preserve financial transaction records.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. To do so, contact [email protected] or change your preferences in account settings.

8 Protection of Minors

133bed provides services only to those aged 21 or older. We do not knowingly collect personal information from any minor.

An age verification process is followed at registration. If a minor attempts to open an account, that account is closed immediately and the associated information is deleted.

If you become aware that a minor has created an account on our platform, please notify us at [email protected].

9 Data Transfer

Your information may be stored and processed on servers located outside Bangladesh. In such cases, we ensure that the country or organisation concerned maintains appropriate data protection standards.

For transfers of data to third countries, we follow recognised international data protection methods and enter into appropriate agreements with the receiving party.

10 Changes to the Policy

133bed reserves the right to change or update this privacy policy at any time. When changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. If you continue using the platform after the changes, you will be considered to have consented to the updated policy.

To find out about previous versions of the privacy policy, contact [email protected].

11 Contact Us

For any questions, concerns, or requests relating to this privacy policy, please contact us:

After receiving a privacy-related complaint, we aim to respond within 30 business days. For more complex matters this may take a little longer, but we will keep you updated.

12 Glossary and Definitions

The key terms used in this policy are defined as follows:

Personal Information

Any information that can directly or indirectly identify a specific individual. Examples include: name, email address, phone number, national ID number.

Processing

Any operation carried out on personal information — including collection, recording, storage, modification, retrieval, use, disclosure, or deletion.

Third Party

Any person, company, or organisation other than 133bed and the registered user. Payment processors, technology service providers, and legal authorities fall into this category.

Encryption

The process of converting information into code so that no one other than an authorised party can read it. 133bed uses SSL encryption technology to transfer and store all information.